*
AI chatbots for business are easy to create and tailor to specific company or customer needs. Advancements in large language models, or LLMs, means more businesses are relying entirely on AI chatbots to streamline and automate customer support. It also happens to be far more affordable than hiring human beings to take on the same work. Understandably, however, human support is advantageous and is how a lot of companies reach out to their customer base.
In this blog, we compare AI chatbots with human support and explore which one is right for your business.
AI chatbots run off simple software programs designed to simulate human conversation. They provide optimized responses based on the information a customer has provided. Integrate these AI chatbots into your business website, app, and messaging. Have it active 24/7.
More customers are expecting AI chatbots. Fortunately, they are easier than ever to create when you partner with an AI chatbot development company. Companies are expected to have some level of automation in play to ensure consistent, speedy customer service responses.
No matter your industry, an active AI chatbot can help you maintain competitiveness.
Human support is preferred by some customers over artificial intelligence. Many business owners believe, in certain situations, a real human is needed.
While AI chatbots can handle entry-level customer inquiries, for more complex inquiries or situations, such as creating a payment arrangement, a business may want a human being in the customer service chair.
In general, human agents can interpret emotion and context more effectively than AI can.
AI chatbots provide instant responses any time of day and pull from a knowledge base that you establish. There is no queue to talk with a chatbot. For businesses that need a fast resolution, AI chatbots provide essential benefits.
An AI chatbot is always going to provide uniform responses across all interactions, reducing inconsistencies or errors.
AI chatbots are used frequently in serious industries, including retail, banking, healthcare, travel, and more. Chatbots are highly adaptable and can be customized to the specific needs of the company. Program your AI to answer queries, book appointments, and provide support.
On an e-commerce site, AI chatbots can recommend products, point customers to user guides, and answer FAQs. An AI chatbot can guide a customer towards closing out their order. This increases sales and avoids an issue having to be escalated to human support.
Reduce cart abandonment when you use AI chatbots to resolve doubts and encourage purchase completion.
An AI chatbot must be continuously trained and updated so that it is optimized and remains effective at handling customer queries.
An AI chatbot for business is available 24/7. There is no downtime, interruption to service support, or non-availability. AI chatbots are ready to help a customer at times where human support isn’t active outside of business hours,
AI chatbots have a lower long-term cost than human support who have to be hired and trained. AI chatbot maintenance costs are minimal.
With human support, the amount of inquiries you can field is limited. An artificial intelligence chatbot has seemingly unlimited spaces to fulfill multiple queries simultaneously.
Program your AI chatbot to divert customers to specific pages or processes based on their initial query.
To this point, chatbots can be programmed to escalate queries that they cannot handle. This puts human support on the tougher issues or queries, solving these faster and taking appropriate action while a chatbot can manage more rudimentary queries.
An AI chatbot can integrate with your CRM, ERP, and software tools to offer and document support more efficiently. A chatbot can pull data, update or create records, and automate several tasks.
A startup or growing company with limited staff may not have the finances or resources to hire a wealth of human support. A company can, however, lean on AI chatbots with optimal speed and scalability to make it a smart investment.
AI chatbots for business have the added benefit of being able to be trained on multi-language support. This means you can supply and support a diverse fan base without having to hire multilingual staff.
AI chatbots automatically collect interaction data which can then be used to improve services or identify support trends. This includes order tracking, account management, password resets, and more. Compare this to a human support agent who has to enter the data manually.
AI chatbots are scalable and can handle an increase in query volumes effortlessly. For a fast-growing organization that does not have the time or resources to expand human support teams, let AI chatbots pick up the slack.
A lot of data suggests AI chatbots reduce response wait times and improves customer satisfaction. With human support, a user can easily wait 20-30 minutes or more. An automated chatbot is always at the ready.
AI chatbots can qualify leads in a way that human support may not always be able to by asking relevant questions and directing users to the correct areas. As a chatbot engages users on your website, they can lift conversion rates without having to involve a human customer agent.
An AI chatbot does not have a wage or ongoing costs beyond the expense involved in its design.
A human agent has the potential to mishandle or leak data. An AI chatbot is equipped with robust security protocols to protect data.
There may be situations where you, as a business owner, prefer the inquiries handled by a human. Complex or emotionally sensitive queries that require human intuition should be answered by a human. It can sometimes frustrate a customer when such queries are directed to an AI chatbot.
When a situation plays out that was not anticipated by an AI chatbot, they may not know how to respond. A human, however, can make advanced judgment calls and ensure a situation is handled correctly.
If you’re a small business and considering an AI chatbot, there are four key considerations to make.
An AI chatbot will require training, programming, and maintenance to ensure it’s providing accurate responses. A chatbot will only be as good as its training. Artificial intelligence must be trained on accurate data to understand customer intent. Bad training could lead to frustrating customer-chatbot interactions, vague and confusing responses, and/or incorrect answers.
Any chatbot needs to be integrated into your existing systems and workflow. The more integration you can manage with an AI chatbot, the more personalized the interactions and the more automation you can incorporate into your support.
The user experience surrounding an AI chatbot should be intuitive and easy to use. A user shouldn’t have to go searching for the chatbot or have to register to use it. Make it accessible and available to every customer.
Any business wants to be mindful of ethics when using an AI chatbot, such as data privacy and potential algorithmic bias. AI chatbots are trained on data and interactions. If there’s bias reflected in the data, it will be interpreted and duplicated by the AI chatbot.
These are just a few of the AI chatbots for business available and platforms that can be used to program and produce an AI chatbot.
Are you ready to change support your business with an AI chatbot that engages your user base just like human support?
AI chatbots add immeasurable value to the average business. With 24/7 cost-effective customer support availability, the use of AI chatbots provide the services you want in your support but at a far lesser expense.
While there is a need for human support, AI chatbots offer another option in managing incoming inquiries. Carefully strike the right balance between AI chatbots and human support. Deciding which is right for your business comes down to what your customer support objectives are and how much support you may be able to offload on AI chatbots. With more customers expecting AI chatbot assistance, it’s key for every business operating online with a website, app, or social media to consider its use.
Create an AI chatbot with a leader in artificial intelligence at Lets Nurture. From small businesses to industry leaders, more entrepreneurs and business owners are partnering with our team to launch AI chatbots across their website, app, and social media. Reach out today for a free consultation and quote.
