Bots For E-commerce

Customer support chatbots efficiently operate 24/7. Study says, 57% of customers quit shopping in-between if their query is not resolved instantly. Chatbots act as customer care executive and meet individual customer’s query while saving time for both customers and vendors. Chatbots are the best option to increase customer engagement and to boost customer experience.

An intelligent Chatbot recommends products or styles based on the user’s previous answers or information they mentioned during onboarding. By combining the power of Machine Learning and conversations history, a smart chatbot can recommend various products that increase the customer's probability to purchase.

One of the biggest headache for Online merchants’ is cart abandonment. Bots increase online checkout rate by providing personalized offers tailored to user’s specific purchase habits. Chatbots start tracking the customer activity, every time they add the products to the cart. Chatbots reminds the customers by sending push notifications regarding unfinished purchases.

A chatbot can keep the visitor engaged on the website and filter these which are suitable for your products or services. Chatbots makes form filling processes look like a conversation, thus collecting details of the customer and converting them into leads. Either it results in direct sales, or it leaves you a warm lead that can be further matured, with high probability of success.

Chatbots send push notifications of new products to the audience, tailored specific to their purchase habits, thus customers feel appreciated rather than irritated. Chatbots can send messages, announcements, run contests, and share details of upcoming sales or notification of a product in the wishlist running out of stock or product they were looking for arrived back in stock, to multiple users simultaneously.

By integrating Chatbot solutions with shopping cart, brands can provide their customers with a wholesome shopping experience. Customers can browse through the available products, can add them to cart and make payment with due flexibility. Ecommerce chatbot ensures smooth purchase/return experience across channels and satisfies today’s customers who tend to blend shopping on web, mobile and in-store.

Chatbots can respond quickly when your customers reciprocate or respond to your offers or recommendations made through push notifications and can help you make the most of your cross-sell and upsell endeavor. By gathering customer profiles and with assistance from product recommendation engines, Chatbots can sell new products to existing customers and direct buyers towards additional products that suit their taste.

Live Chatbot can provide a cheaper alternative to help you cut down on recurring cost, provide a consistent service and immediate support to customers by addressing multiple queries at a time. Implementing Chatbots can help businesses to save up to 30% in terms of ongoing monthly expenses for customer support.They don’t go on a holiday or get sick and can cover your support 24/7 helping both your company and customers.

E-commerce companies will have far better insights to customers, thanks to Chatbots. Chatbots can be used to track purchasing patterns and consumer behaviour by monitoring user data. This helps a company to decide “which products to market differently, which to market more and which to redevelop for relaunch”.