According to Gartner Customer 360 summit, AI bots will power 95% of all customer service interactions by the year 2025.
AI powered Chatbot is the future of customer service which is set to be implemented in the near future. Insurance sector in automobile also involves client communication majorly to renew the plans or regarding the claim they have submitted on their vehicles. And still we are not sure of the fact that the time spent on those calls was productive enough or not. As a consequence, most of the time of your day at work is spent in either listening or convincing the customer, whilst it may have been spent productively by focussing on other important tasks.
Chatbots developed using Artificial Intelligence (AI) technology can handle simple or complex tasks. Chatbots for automobile insurance companies can handle basic customer support inquiries, guide customers through essential processes, like changing a plan or learn about a customer’s specific needs. Also an automated insurance agent (Chatbot) can be integrated with Machine Learning (ML) technology that makes them more efficient and personal than any other customer service solution. For example, to gather details about any customer and vehicle data. By leveraging AI in your insurance bot, customer needs can be anticipated earlier and better.
Users | System Users | |
---|---|---|
Features | Manage Account updates | |
Personalised Quotes | ||
24/7 chat support | ||
Schedule vehicle survey | ||
Claim Management Automation | ||
Buying of insurance | ||
Onboarding Assistant | ||
Recommendation Engine | ||
Vehicle Photo/ Video Sharing | ||
Chat Support Localization | ||
Real-time updates/ notifications | ||
Automated Advisory | ||
Cost of Chatbot System for Insurance Company in Automobile Industry | CAD 40000 To CAD 45000 |
To develop a chatbot like Magda- the chatbot for Link4, an online car insurance company based out of Poland; you will require following resources:
Based on our initial assessment, developing and deploying an app like this typically takes around 20-25 weeks.
Have an !dea to develop chatbot system for auto insurance platforms