Chatbot is a simply a computer program that responsively interact with people. It’s a conversational robot. Chatbot is the next big thing that is being touted in technology. Tech giants like Facebook, Google, Apple, CNN, HSBC, the NBA, etc have already implemented Chatbot and have added the value to its popularity.
According to a survey by LivePerson, Chatbot development is gaining popularity globally. Out of 5,000 people incorporated by the survey, 38% of them globally rated their overall perception of Chatbot as positive and only 11% have reported a negative perception for the Chatbots; while 51% had neutral stances.
Chatbot development is also exploding the finance industry. It’s having the ability to automate operations and thus reach to more customers and provide more friction-free banking experience. With all these features, chatbot development is streaming and optimizing in many of the bank’s digital services.
There are many concerns that any bank would consider before launching chatbot services. Several banks have already announced plans to roll out live services to customers, suggesting that they believe the opportunities outweigh the concerns.
Bots operate based on “if this, then that” underlying logic. For example: if a bank decides to enable balance notifications for their users, a chatbot can be set up so that when a customer asks “balance,” they get an answer with the exact amount of money currently available in their account.
Chat bot technology is a great opportunity for banks to help customers save time and get their financial questions answered quickly. But it’s more than just that.
Chat bots are reshaping and reimagining how industries and individuals interact with each other, as well as how data is collected and communicated between parties.
Without any doubt, chatbots represent an incredibly powerful technology that can be leveraged within the banking industry to both increase customer satisfaction and decrease the cost to serve for bank users across the board. LetsNurture, being expertise in chatbot development can help you built your custom chat bot. You can ping us at firstname.lastname@example.org and also receive a free quote for the same.